At Lot&Shot.Com, we strive to ensure your complete satisfaction with every order. If you receive any item that is damaged, expired, or incorrect, you may request a refund or replacement by contacting us within 24 hours of delivery. To be eligible, please provide a photo of the item and your order details. Once verified, we will process the refund to your original payment method or issue a store credit, based on your preference. Please note that refunds are not applicable for items returned due to change of mind or after the return window has passed.